6 Heads Electric Back Neck Massager Hot compress Pain Relief Relaxation TENS Pulse Cervical Massager
Brand Name: dipmakeup
Item Type: 6 Heads Smart Electric Massager
Color: White/Red
Material: ABS
Color: White(As Picture Shown)
Charger: 5V 1A
Rated Power: 6W
Battery Capacity: 500mAh
Power Supply: USB Charging(Built-in Rechargeable Battery)
Massage Mode: 4 Adjustable Modes (Acupuncture Mode/Kneading Mode/Beating Mode/Combination Mode)
Massage Intensity: 15 Gears
Heating Function: Yes, 18℃-42℃ Constant Heating
Timing: 15MIN
Main Unit Size: Approx. 14.2*13.8cm/5.59x5.43inch(As Picture Shown)
Tip:
1.Before use,use a small amount of water to wipe the conductive sheet or wet towel to wipe the use site!
2.It is better to charge the product for 2 hours before using the product for the first time,the blue light flashes when charging, the blue light stops flashing when fully charged.
3.This product is pulse function, there will be micro current, it is normal to have a tingling sensation!
Product features：
1.High frequency mute: noise reduction design, 0-20 decibels, very quiet, almost no sound
2.Lightweight and comfortable: 160G, light and thin, more comfortable to wear
3.Full silicone bracket: softer, less pressure, neck size fits
4.Micro-curved surface design: ergonomic design, fits the skin surface
5.Soft silicone inner arm pad: skin-friendly soft silicone inner arm pad
7.Strong endurance: built-in lithium battery, USB charging, one charge, 30 minutes of daily use, 15 days of sustainable use, long battery life.
8.TENS pulse massage: low-frequency pulsed electromagnetic current is conducted to the skin, and by activating the cells of the human body, it prevents soreness caused by muscle stiffness.
9.Warm care at 38~45℃: like a hot towel on your shoulders and neck, breakthrough hot compress temperature setting
10.4 modes: Automatic mode,acupuncture mode,hammer mode,kneading mode
11.15-speed Intensity adjustment, 6-head massage: accurately cover the 4-7th cervical spine peripheral massage, just cover the common pain area of the cervical spine.
SHIPPING & DELIVERY
It is our pleasure to bring guaranteed service and quality products to our customers. We choose high-quality and guaranteed international freight companies to cooperate with. Standard Free Shipping (Orders over $59), Standard Shipping (Orders under $59) $7.8, Fast Shipping $19 ! Please refer to our Shipping Policy for details！
RETURN & REFUND POLICY
1.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3.We do not accept returned items that are sent back by you directly without checking with us first.
4.Please use a local postal courier for returns, not a DHL, UPS or other courier that may incur customs duties.
5.You will be responsible for the shipping fee (the return shipping fee and the resending shipping fee) for returns and exchanges, unless you received a damaged, defective, or incorrect item.
6.Special offers and gift cards can not be exchanged or returned.
Damages and issues：
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations：*After you have completed your order, you have 24 hours to contact our support team and request to cancel or modify the order. If you choose to cancel your order, we will issue a full refund to your account.
*After 24 hours, we’ve already started working on your order,To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number. After 24 hours order that gets cancelled is subject to a 10% administration fee, this fee includes the payment transaction fee and warehouse handling fee. If the manufacture is at fault for the cancelation of merchandise the fee will not be applied.
*If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees plus restocking fees.
Exceptions / non-returnable items：
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
RETURN/REFUND PROCESS：
1.Please contact support@dipmakeup.com first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and reason. We will first check if the product you received meets the requirements for return or exchange.
2.Return/exchange broken or defective item(s): You must attach a picture/ video that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and weare happy to help.
3.If you are eligible to return an item and need to return it, we will issue you a return address and RMA (Return Merchandise Authorization) number to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is presentand clear on your package and you have provided us with a tracking number via email at support@dipmakeup.com
4.Afterreceiving the return address we sent to you, please return your items within 7 working days. Items returned after 7 days will not be eligible for an exchange or refund.
5.Once your package has arrived at our facility it will take a 3-7 days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. Once we get confirmation from the warehouse that your order is eligible for a refund, we will get in touch with you via email to confirm we have received your return and finalize the process. We will process a full refund to your account within 7-14 days depending on the return conditions.