Package delay, loss, damage claim service process! (Click to view)

Note: Opening the insurance service is only to respond to the accidental accident of the order, under normal circumstances, do not open the insurance service order will not be damaged and lost! Customers can choose according to their own needs.

What does Buyer Protection cover?
Buyer Protection is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.
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*Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

*Loss: Domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.

*Damage: Buyer Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

*Buyer Protection also includes carbon-neutral shipment within the recipient’s country.

*Note: Total compensation for one cover is up to the value actually paid for the item(s).

Standard Free Shipping: 4PX, USPS. Fast Shipping: 4PX, UPS, DHL.

Free shipping on orders over $59, and you can choose efficient and fast shipping, it’s all up to you!

Our standard shipping time is 8-10 working days, and express shipping is about 5 working days, of course, this does not include occasional force majeure factors!