Return and refund policy If our products have quality problems, we will make a return and refund, please contact us within 7 days after receiving the package. Sorry, we cannot process your request after 7 days, please understand us. We ship to the world (except for certain countries and APO/FPO). Use a guaranteed international freight company for delivery. It usually takes 5-15 days. If you have not received it within 30 days, please contact us for help.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are very happy to bring great value and service to our customers. The shipping cost of cosmetics is different from the shipping cost of beauty instrument massager products. We offer free shipping on product orders for makeup products of $49 and above (excluding tax). The shipping cost of beauty instrument massager products will increase as the weight increases. Depending on the operator, your order may arrive on the weekend.