Smart Neck Shoulder Massager Pain Relief Tool Health Care Relaxation Cervical 4D Magnetic Therapy Massage Machine
Brand Name: dipmakeup
Item Type:4 Head Cervical Massager
Color:Blue/White/Pink/Red
Material:ABS,Silicone spray paint
Rated Power:3W
Battery:600mAh 5V
Usage Time: about 40min
Weight: 610g
Packing size: 22.5*20*13.5CM
Mode：4 modes
Levels：9 gears adjustment
Remote control：Yes
charging time: 1 hour
Standby time: 15 hours
Feature: 4 head neck massager,hot compress,Remote Control,prevention of cervical spondylosis, physiotherapy machine
Feature:
1.Adopts TENS pulse technology to provide you with intensive neck-care and activate your muscle cell.Relieve discomforts such as shoulder and neck strain, stiff neck, bone hyperplasia, bulging and protrusion, etc.
2.Continuously stay at 42 degrees-the best temperature to accelerate your blood circulation and dispel your fatigue.
3.High-quality 304 Stainless Steel Electrode and adjustable Better-fitting Elastic Arm make you more comfortable to wear and use.
4.Increase LCD screen with intensity and mode, more convenient and clear to use.In addition to adults, the elderly and children can also easily operate and use
5.5,4 different modes and 9 levels of intensity to meet any of your needs.
6.Upgraded battery. Larger capacity and longer battery life.
How to use:
1.Apply water or aloe vera gel on the neck.
2.Open the machine.
3.Place the massager on your nape and apply it firmly to the skin.
4.Choose a mode and an intensity, then enjoy.
Note
1. After you receive the neck protector, first check whether the product is in good condition and the accessories are complete
2. Please select the 5V/2A adapter to charge the massager. The first time you need to charge it for 2-3 hours before using it (the remaining power can only be turned on normally, and the normal massage effect cannot be achieved. Please keep the switch on the cervical spine massager turned off when charging. ); The red flashing light is prompted during charging, and the red light is always on when it is fully charged.
3. Check whether there is a plastic card in the battery of the remote control, if there is a plastic card, you need to pull it out to start the battery
4. After the charge is completed, wear it on your neck. Make sure that the 4 metal pieces fit tightly with the skin of the cervical spine. Remember not to separate hair, necklaces, clothing, etc. Turn on the top of the neck)
5. Turn the switch on the machine to the "on" position to stand by, then use the remote control to press the power button, power on with a beep, the red light is always on, after power on, the machine defaults to the 0 position, you need to select the massage intensity and press "+ ""-" key to adjust the intensity, after switching the mode, the intensity will return to 0 level, you need to adjust the intensity
6. The effect of using pulse mode and hot compress together is better, daily neck protector 2 times/day, once for 10-15 minutes
7. The weather is dry, you can wet your neck with a towel before using the product
Note: The red one is the silicone spray paint process, the other colors are ABS plastic
SHIPPING & DELIVERY
It is our pleasure to bring guaranteed service and quality products to our customers. We choose high-quality and guaranteed international freight companies to cooperate with. Standard Free Shipping (Orders over $59), Standard Shipping (Orders under $59) $7.8, Fast Shipping $19 ! Please refer to our Shipping Policy for details！
RETURN & REFUND POLICY
1.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3.We do not accept returned items that are sent back by you directly without checking with us first.
4.Please use a local postal courier for returns, not a DHL, UPS or other courier that may incur customs duties.
5.You will be responsible for the shipping fee (the return shipping fee and the resending shipping fee) for returns and exchanges, unless you received a damaged, defective, or incorrect item.
6.Special offers and gift cards can not be exchanged or returned.
Damages and issues：
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations：*After you have completed your order, you have 24 hours to contact our support team and request to cancel or modify the order. If you choose to cancel your order, we will issue a full refund to your account.
*After 24 hours, we’ve already started working on your order,To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number. After 24 hours order that gets cancelled is subject to a 10% administration fee, this fee includes the payment transaction fee and warehouse handling fee. If the manufacture is at fault for the cancelation of merchandise the fee will not be applied.
*If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees plus restocking fees.
Exceptions / non-returnable items：
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
RETURN/REFUND PROCESS：
1.Please contact support@dipmakeup.com first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and reason. We will first check if the product you received meets the requirements for return or exchange.
2.Return/exchange broken or defective item(s): You must attach a picture/ video that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and weare happy to help.
3.If you are eligible to return an item and need to return it, we will issue you a return address and RMA (Return Merchandise Authorization) number to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is presentand clear on your package and you have provided us with a tracking number via email at support@dipmakeup.com
4.Afterreceiving the return address we sent to you, please return your items within 7 working days. Items returned after 7 days will not be eligible for an exchange or refund.
5.Once your package has arrived at our facility it will take a 3-7 days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. Once we get confirmation from the warehouse that your order is eligible for a refund, we will get in touch with you via email to confirm we have received your return and finalize the process. We will process a full refund to your account within 7-14 days depending on the return conditions.
